We are reasonable people, if you are not happy with your product, please email us at hello@woodgeekstore.com and we will provide a solution. You may also mail us at our operations office Caveman Wood Products Pvt Ltd, 4/2, 4th floor, AE 118, Street 94, Action area 1, Newtown, Kolkata 700156.
Returns
All our products are custom made / made to order. No returns for custom made products.
If you receive a broken/damaged product, or if the wrong order was shipped to you, we offer a free replacementof the same product.
Refund
You can ask for a order cancellation and refund before production of your custom order has started. Once we start production of your custom order, we are unable to cancel your order or issue refunds.
Please allow 7-9 days for the refund of your order to be issued.
Note:
- All sale items are non-refundable.
- Once an item is sent for production, we cannot cancel and issue the refund. If the cancellation request is sent before production, we will accept the request.
Refunds are only issued for products purchased directly from our website www.woodgeekstore.com. Returns and refund of products purchased from re-sellers of our products must be addressed to the re-seller.
No refund claims can be made based on the colour and texture of wood. The colour and texture of wood grain will vary from product to product. This is the characteristic of all natural products and it makes your product unique. The colour of the products may vary according to the calibration of your screen.
We reserve the right to offer/deny refunds/exchanges for reasons not specified here as we evaluate each claim on a case to case basis.
Sale items
Only regular priced items may be refunded, unfortunately sale items cannot be refunded. We reserve the right to reject refund and exchange request for sale items.
Shipping
Custom orders usually take 9-10 days to make and ship.
Domestic shipping & delivery (INDIA)
Domestic shipping (India) is free.You will receive tracking number for your package after you product is shipped out.
International shipping & delivery
We offer international shipping to most countries. International shipping rates are displayed during checkout. Delivery to Asia, North America and Western Europe takes 7-10 days*. Other countries will take 14 days*. You will receive tracking number for your package after you product is shipped out. The customer is liable to pay any customs duty and local taxes applicable on the product.
*This is an estimated time. Actual delivery time may vary due to local factors including customs clearance.
For any queries, email us at hello@woodgeekstore.com
Shipping charges are not refundable.
Warranty
We offer a 3 month warranty against manufacturing defects. Warranty will not cover damage from abuse, drops and other impacts, exposure to moisture and extreme temperatures.
All wooden products are prone to attracting mold and fungus in humid conditions. This is not a manufacturing defect and cannot be the basis of a return/exchange/warranty claim. Simply wiping away the mold with a clean dry cloth and keeping your wooden product in the sun will fix the mold/fungus issue. As a precaution, please store your wooden products in a dry airy place.
Cancellations
If you want to cancel your order for any reason, please send an email to hello@woodgeekstore.com. Cancellation of orders for customized products will be subject to our approval. Refund for cancelled orders will be processed within 7 days. It may take an additional 7-10 days for the amount to reflect in your account depending on your bank.
